Shipping & Return Policy
Handmade crystal jewelry and digital goods from Spiritual Stoners LLC. This page covers how orders ship, how long they take, and how returns work.
Contact
Questions about an order, shipment, or return: Info@spiritualstoners.com
Order processing
- Ready-to-ship jewelry (for example chip bracelets in stock): we aim to process and hand off to the carrier within 1–3 business days after your order is placed.
- Made-to-order / custom pieces (custom necklaces and other made-to-order jewelry): crafting begins after your order is confirmed. Please allow 7–14 business days for making before the piece ships, unless a product page states a different timeline.
- The Soul Blueprint and other personalized chart products: delivery timing is listed on the product page; digital portions may arrive by email, and any physical add-ons follow the jewelry timelines above.
- Digital products (ebooks and downloadable guides): no shipping. After payment clears, you receive download access by email automatically.
Orders placed on weekends or U.S. holidays begin processing the next business day.
Shipping times & costs
- United States (contiguous): once shipped, most orders arrive in about 3–7 business days via standard carrier service.
- Alaska, Hawaii, and U.S. territories: typically 5–12 business days after shipment.
- International: when offered at checkout, transit is usually 7–21 business days after shipment, depending on destination and customs. Duties or import taxes, if any, are the buyer’s responsibility.
Shipping rates shown at checkout are calculated for your address and cart. Tracking is emailed when a label is created.
Returns & refunds
Ready-to-ship jewelry may be returned within 14 days of delivery if unused, unworn, and in its original condition and packaging. To start a return, email Info@spiritualstoners.com with your order number and reason. We will confirm whether the item qualifies and give you return instructions.
Who pays return shipping: the customer pays return shipping unless we sent the wrong item or the item arrived damaged. Keep your tracking number; we are not responsible for returns lost in transit without tracking.
Refunds: once we receive and inspect the return, approved refunds go back to your original payment method within about 5–10 business days. Original outbound shipping is non-refundable unless the return is due to our error.
Items that cannot be returned
- Custom and made-to-order jewelry — final sale (personalized or built to your specifications).
- Digital products (ebooks, downloadable guides, and similar) — final sale once delivered or access is granted.
- Personalized chart products (including The Soul Blueprint) — final sale once work has begun or digital delivery has been sent.
- Items returned worn, damaged by the customer, missing pieces, or outside the 14-day window.
Damaged or incorrect orders
If something arrives damaged or we sent the wrong item, email Info@spiritualstoners.com within 7 days of delivery with your order number and clear photos. We will replace the item or refund you — you should not pay return shipping for our mistake.
Return mailing address
Ship approved returns to:
Spiritual Stoners LLC
Attn: Returns
2005 Palmer Road
Larchmont, NY 10538
United States
Do not mail a return until we have confirmed it by email.
Questions
Email Info@spiritualstoners.com — we respond as quickly as we can during U.S. business days.